BJWSA has established a system to notify customers with certain serious medical conditions about scheduled water shutdowns. To qualify, your physician must certify that you have a serious medical condition that would be aggravated by the loss of water. Facilities, such as dialysis clinics, may also participate in this program.

To sign up for the Critical Customer Program, please download the form here, have your doctor fill it out and sign it, and return it to BJWSA.

For questions, please contact Haley Hughes, public education and engagement planner, at 843-987-8052.